Privacy Policy

elGrocer PRIVACY POLICY

Updated: June, 2018
Thank you for using el Grocer!

We are committed to providing you the best online shopping and delivery experience possible, while protecting your privacy and confidentiality according to the terms below.

This Privacy Policy outlines how we respect and value the trust you put in el Grocer. This Policy applies regardless of how you access the el Grocer platform - whether this is via a mobile app or web interface.

INFORMATION WE COLLECT

Information you provide to us or allow others to provide to us

At various points in the el Grocer experience, you may provide us with information about yourself. For example, when you create an account with el Grocer, you provide us with personal information like your name, email address, and zip code. And if you place an order with el Grocer, we collect information including your address, phone number and the details of your order.

If you log into the el Grocer service through a third-party, we may receive some information about you through them. For example, if you choose to log into el Grocer with your Facebook account, we may receive information about your contacts. We may also offer social sharing tools (such as the Facebook Like button) that let you share actions on el Grocer with other sites and vice versa. You should check the privacy policies of these services and your settings there for more information.

Technical information about usage of el Grocer

When you use the el Grocer services, either through a browser or mobile app, we automatically receive some technical information about the hardware and software that is being used.

COOKIES AND OTHER TRACKING TECHNOLOGIES:

We and our partners use various technologies to collect information, including cookies and device identifiers. Cookies are small text files that are sent by your computer when you access our services through a browser. We may use session cookies (which expire when you close your browser), persistent cookies (which expire when you choose to clear them from your browser), and other identifiers to collect information from your browser or device that helps us personalize your experience and remember things like your current zip code or that you have already logged in to el Grocer.

LOG INFORMATION:

When you use el Grocer, our servers will record information about your usage of the service and information that is sent by your browser or device. Logs information can include things like the IP address of your device, information about the browser, operating system and/or app you are using, unique device identifiers, pages that you navigate to and links that you click, searches that you run on el Grocer, and other ways you interact with the service. If you are logged into the el Grocer service, this information is stored with your account information. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Merchant will not pass any debit/credit card details to third parties. Merchant takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (http://elgrocer.com) cannot guarantee the security of any information that is disclosed online.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to your advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

HOW WE USE YOUR INFORMATION

We may use the information we collect for various purposes, including to:
  • Provide the el Grocer service to you and to improve the quality of the service we’re able to offer
  • Allow your Personal Grocer (which includes those that shop for and deliver the order on your behalf) to choose your items at a retailer site, deliver your items to you, and call or text you with any updates or problems
  • Charge you for the purchase and service costs through one or more payment processing partners
  • Offer you customized content (including advertising and promotions), such as prominently displaying items you purchase frequently.
  • Understand how users interact with our service as a whole in order to test new features and improve el Grocer for everyone
  • Provide customer service, respond to your communications and requests, and contact you about your use of el Grocer (Note: You can opt-out of receiving promotional communications from el Grocer by using the settings on the Account Info page)

WHAT WE SHARE

el Grocer is a platform that may connects users with Personal Grocers who shop for and deliver the goods that you want from retailers. In order to make this work, we need to share information about you and your order with the other parties who help enable the service. This includes, for example, the Personal Grocer(s) who pick and deliver your order.

We also share information under the following principles:

  • With your consent or at your direction We will share your information with entities outside of el Grocer when we have your consent to do so or it is done at your direction. For example:
  • If you enter loyalty card information from a particular retailer, we share that information with the retailer you chose along with your order so that information can update your loyalty card account.
  • If you invite friends to use el Grocer through our referral program el Grocer Friend, we will share some information with the friends you invite like your name and phone number.
  • For external processing We sometimes employ third parties outside of el Grocer to process information on our behalf in compliance with this Privacy Policy and using other appropriate security and confidentiality measures
  • For legal purposes We share your information when we believe that the disclosure is reasonably necessary to (a) comply with applicable laws, regulations, legal process, or requests from law enforcement or regulatory authorities, (b) prevent, detect, or otherwise handle fraud, security, or technical issues, and (c) protect the safety, rights, or property of any person, the public, or el Grocer.
  • On a non-personal or aggregate basis, we share information with retailers and advertisers on both a non-personally identifying basis (including order and delivery details but not including credit card information) and an aggregate basis.
  • For business purposes We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company. We may also share your information between and among el Grocer, and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.

GDPR COMPLIANCE

As per the recent changes in the EU’s Data Protection act, we extend the right to personal information management to all our users, not only EU citizens. You are free to refuse our request for your personal information at any time, with the understanding that we may be unable to provide you with some or in some cases any el Grocer services.

Your continued use of our website will be regarded as a vote of trust of our practices around privacy and a continued acceptance of handling your personal information. If you have any questions about how we handle user data and personal information, feel free to contact us. You have the right to demand access to all your personal data available in our system and you also have the right to ask us to remove that data from our system at any time.

CHANGES TO THIS POLICY

This policy may change from time to time and any revised Policy will be posted at this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this Policy and, in some cases, we may provide you with additional notice (such as a notice on our homepage or sending you a notification).

CONTACT INFORMATION

QUESTIONS OR COMMENTS ABOUT OUR PRIVACY POLICY? CUSTOMER SERVICE INQUIRIES? YOU CAN CONTACT US AT: info@elgrocer.com

Office Address: Unit No: RET-R5-106 Detached Retail R5, Plot No: JLT-PH2-RET-R5, Jumeirah Lakes Towers, Dubai, UAE
Email Address: support@elgrocer.com
Contact Number: +971 555941066