El Grocer - Online Grocery Shopping & Free Grocery Home Delivery from Stores Near You in Dubai

FAQ

el Grocer Customer App FAQ's

Where can I use el Grocer?

Our service currently operates in Dubai and covers JLT, Dubai Marina, Jumeirah Beach Residences, Discovery Gardens, Motor City, Sports City, Remraan, Arabian Ranches, Greens, Business Bay, Downtown Burj Khalifa (Emaar Square) Sheikh Zayed Road (DIFC and Satwa Area), Media City, Internet City, Meadows, Springs, Palm Jumeirah, Jumeirah Islands, The Greens, The Views, Al Mankhool, Silicon Oasis, Academic City, Dubai World Trade Centre area, Financial Centre Area, Knowledge Village, Al Mankhool, Bank Street and Jumeirah Park. But we are currently expanding our coverage areas to better serve you. We are expanding our service very quickly and adding new areas on a weekly basis.

How do I receive my groceries?

Our partner stores are taking care of the delivery. We transmit your order with pictures and descriptions as you order them on our app and upon reception, they process it for delivery. In case of any questions or changes we will contact you.

How do I pay for my groceries?

Payment options are Cash On Delivery and Credit Card on delivery now. We plan to also add online payment in the near future.

Are the prices different compared to me just going to the store directly?

Absolutely no difference! The prices are exactly the same. The big advantage is that you don’t have to waste time going to the store. Just order with a few taps.

How long do I have to wait for my groceries to arrive?

Your groceries will be brought to you as fast as possible, within 60 minutes.

Can I track my orders?

You can track the status of your order by going to the My Orders menu. You’ll also be notified via push notifications if ever the app is not open for your convenience.

Get in Touch

Address

Dubai

Free Helpline

(001) 800 345 333700
(002) 600 345 333700

Email

info@elgrocer.com

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